Terms & Consent Policy

Last updated: May 21, 2026

Remnant Technologies, Inc. d/b/a Remnant AI · Delaware, USA · remnantai.online

These terms govern your use of Remnant AI, a service operated by Remnant Technologies, Inc., a Delaware corporation doing business as Remnant AI (“we,” “us,” “our”). By creating an account or using the service, you agree to these terms. If you don’t agree, please don’t use Remnant AI.

Remnant AI is intentionally a sensitive product. We believe it can help with grief, but only when used thoughtfully and with full awareness of what it is — and what it isn’t. The “Your commitments” section below is the heart of these terms. We ask you to read it carefully.

1. What Remnant AI does

Remnant AI lets you create digital profiles of deceased loved ones — what we call “Remnants” — and have voice-based conversations with them. The Remnant’s voice is generated by AI from recordings you upload. Their responses are generated by a large language model using the personality description, traits, and memories you provide.

A Remnant is a simulation. It is not the deceased person, it is not a channel to them, and it has no awareness or feelings of its own. It draws on the description you write and the recordings you upload — nothing more.

2. Your commitments

When you registered, you agreed to these five statements. They remain in effect for as long as you use Remnant AI:

You confirm you have the right and permission to use any recordings you upload.
Voice recreations are AI simulations, not real communications from deceased persons.
This service is intended to support healthy grieving and personal remembrance only.
You will not use Remnant AI to deceive, impersonate, or harm others.
If you find this experience distressing, please consider speaking with a grief counselor.

3. Age requirements and COPPA

Minimum age

Remnant AI is intended for use by individuals who are 18 years of age or older. By creating an account, you represent and warrant that you are at least 18 years old. If you are between the ages of 13 and 17, you may only use Remnant AI with the active supervision and consent of a parent or legal guardian, who must agree to these terms on your behalf.

No use by children under 13

Remnant AI is not directed at children under the age of 13 and does not knowingly collect personal information from children under 13. If we become aware that a user is under 13, we will immediately suspend the account and delete all associated data, including any uploaded recordings and generated voice models. If you believe a child under 13 has created an account, please contact us immediately at privacy@remnantai.online.

COPPA compliance

Remnant Technologies, Inc. complies with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., and the FTC’s implementing regulations at 16 C.F.R. Part 312. We do not knowingly collect, use, or disclose personal information from children under 13. In the event we discover that a child under 13 has provided personal information in violation of COPPA, we will take reasonable steps to delete such information promptly.

Parental rights

If you are the parent or legal guardian of a minor who has provided us with personal information without your consent, please contact privacy@remnantai.online. We will work with you to review, delete, or restrict the use of that information.

4. Biometric data and voice prints

What we collect and why

When you upload audio or video recordings to create a Remnant, Remnant Technologies, Inc. and its service providers process those recordings to generate a voice model — a mathematical representation of the deceased person’s vocal characteristics. This voice model may constitute a biometric identifier or biometric information under applicable law, including voiceprints as defined by the Illinois Biometric Information Privacy Act (BIPA), 740 ILCS 14/1 et seq., the Texas Capture or Use of Biometric Identifier Act (CUBI), Tex. Bus. & Com. Code § 503.001 et seq., and Washington’s My Health My Data Act, RCW 70.372.

By uploading recordings and creating a Remnant, you expressly consent to our collection, use, storage, and processing of any biometric identifiers or biometric information derived from those recordings for the purpose of operating the Remnant AI service on your behalf.

How we use and protect it

We use biometric data solely to generate and operate the Remnant you create. We do not sell, lease, trade, or profit from your biometric data. We do not use it to train general-purpose AI models. We protect biometric data using the reasonable standard of care within our industry, and at a minimum, the same standard we use to protect other sensitive personal data.

We share biometric data only with our service providers — currently ElevenLabs, Inc. and Amazon Web Services, Inc. — solely to the extent necessary to generate voice models and operate the service. These providers process your data under contractual obligations consistent with applicable law.

Retention and destruction

We retain biometric data — including voice models generated from your uploaded recordings — for no longer than the earlier of: (a) three years from your last interaction with the service; (b) the date you close your account and your data is purged; or (c) the date you delete the relevant Remnant. Upon the applicable date, we will permanently destroy the biometric data in our systems and instruct our service providers to do the same, unless retention is required or permitted by applicable law.

Written policy

This section constitutes Remnant Technologies’ written policy governing the retention schedule and destruction guidelines for biometric data as required by 740 ILCS 14/15(a). This policy is publicly available at all times at remnantai.online/en/terms.

5. State-specific biometric consent notices

If you are a resident of any of the following states, the specific notice below applies to you. By continuing to use Remnant AI after reading this notice, you provide your express, informed, written consent as required by your state’s law.

Illinois — BIPA notice

Remnant Technologies, Inc. uses third-party service providers as service providers for voice cloning and storage services. Biometric identifiers and biometric information (“biometric data”), including voiceprints derived from audio recordings you upload, may be collected, stored, and used by these providers on behalf of Remnant Technologies for the purpose of generating and operating AI voice models within the Remnant AI service.

Biometric data generated as part of this process will be retained for no longer than three years after your last interaction with Remnant Technologies, or longer only if required by applicable law, and will thereafter be permanently destroyed. Remnant Technologies will not sell, lease, trade, or otherwise profit from your biometric data. Except as required or permitted by applicable law, biometric data will not be disclosed to any third party other than the service providers listed above.

By creating an account and uploading recordings, you hereby provide your express, informed, written release and consent for Remnant Technologies, Inc., ElevenLabs, Inc., and Amazon Web Services, Inc. to collect, use, store, and process your biometric data as described herein. This consent is provided pursuant to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.

Texas — CUBI notice

Remnant Technologies, Inc. collects biometric identifiers — including voiceprints derived from recordings you upload — for the purpose of generating AI voice models. We retain this data for no longer than three years following your last interaction with the service or upon account closure, whichever is earlier, and will thereafter destroy it. We do not sell biometric identifiers. By using Remnant AI, you consent to this collection, use, and retention as required by the Texas Capture or Use of Biometric Identifier Act, Tex. Bus. & Com. Code § 503.001 et seq.

Washington — My Health My Data Act notice

Remnant Technologies, Inc. collects biometric data — including voiceprints derived from audio recordings you upload — as necessary to provide the Remnant AI service you have requested. We do not collect, use, or share this data beyond what is required to operate the service. By uploading recordings, you consent to this collection and use. You may withdraw consent and request deletion of your biometric data at any time by closing your account or contacting us at privacy@remnantai.online.

6. Acceptable use

You agree not to use Remnant AI to:

Create a voice clone of any person — living or deceased — for whom you don’t hold the legal right to use their voice.
Impersonate any individual to deceive others, defraud, harass, or commit any crime.
Generate content that infringes intellectual property, contains hate speech, sexualizes minors, threatens violence, or otherwise violates applicable law.
Distribute or publicly release a Remnant’s voice or generated audio without consent of any individuals depicted or implied.
Attempt to extract, redistribute, or reverse-engineer the underlying voice clone files or AI models.
Use automated tools (scrapers, bots, etc.) against the service.
Resell or sublicense access to your account.

We may suspend or terminate accounts that violate these rules, with or without notice.

7. Voice cloning, consent, and right of publicity

Voice cloning of deceased individuals is a legally and ethically sensitive area, and the law continues to evolve. Some jurisdictions — including Tennessee, California, Indiana, and others — treat a person’s voice as a property right that may survive death for decades. Other jurisdictions provide no such protection.

Your representations

By creating a Remnant, you represent and warrant that:

You have investigated the applicable law in your jurisdiction and believe you have the legal right to create a voice model of the deceased person using the recordings you are uploading.
You are either a member of the deceased person’s immediate family, a legally authorized representative of their estate, or otherwise hold authorization to use recordings of their voice for the purpose of personal remembrance.
The recordings you upload are in your lawful possession and were not obtained through unauthorized access, theft, or violation of any agreement.
You will use the Remnant solely for personal, non-commercial remembrance and not in any manner that would constitute exploitation of the deceased person’s voice or likeness for commercial gain.

If you are uncertain whether you have the legal right to create a Remnant of a particular person in your jurisdiction, we strongly recommend consulting a lawyer before proceeding. We cannot provide legal advice on this question.

Our right to remove content

We reserve the right to remove any Remnant, and the associated recordings and voice model, if we receive a credible claim from the deceased person’s estate, family members, or legal representatives asserting that the Remnant was created without authorization. We will attempt to notify you before taking such action unless legally prohibited or where the urgency of the situation requires immediate removal.

8. Indemnification

Your obligation to indemnify us

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Remnant Technologies, Inc. and its officers, directors, employees, contractors, licensors, service providers, successors, and assigns (collectively, the “Remnant Parties”) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your use of the service, including any Remnant you create.
Any content, recordings, or other materials you upload to the service.
Your alleged or actual violation of any right of publicity, right of privacy, intellectual property right, or any other right of any deceased person, their estate, or any living person depicted in or associated with recordings you upload.
Your alleged or actual violation of any applicable law, including without limitation any biometric privacy law.
Any third-party claim that you did not have the right or authority to upload the recordings or create the Remnant in question.
Your breach of any representation, warranty, or obligation under these terms.
Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses.

9. Third-party service providers (subprocessors)

To operate Remnant AI, we engage third-party service providers that process your content and personal information on our behalf. These providers access only the data necessary to perform their specific functions and are contractually required to protect your data consistent with applicable law and these terms.

By using Remnant AI, you acknowledge that your content — including audio and video recordings and generated voice models — is processed by these subprocessors as part of delivering the service. A current list of our subprocessors, and the data each one receives, is set out in Section 6 of our Privacy Policy.

10. Your account

You’re responsible for keeping your account credentials secure. Notify us at support@remnantai.online if you believe your account has been compromised.

You can close your account at any time from Account → “Close account.” Closing your account permanently deletes your user record, every Remnant you’ve created, every recording you’ve uploaded, and every conversation. This cannot be undone. Backups containing your data are purged within 90 days of account closure.

11. Your content

You retain ownership of everything you upload to Remnant AI — your recordings, your descriptions, your conversations. By using the service, you grant us a limited, non-exclusive license to process that content solely for the purpose of operating Remnant AI on your behalf: storing your files, generating voice clones, producing conversational responses, and similar service-delivery functions. We do not claim ownership of your content, and we do not use it to train general-purpose AI models.

12. Assumption of emotional risk

Remnant AI is a product designed to support grief and remembrance. Interacting with an AI simulation of a deceased person can be a powerful and meaningful experience — but it can also be unexpected, disorienting, or distressing, even for users who approach it thoughtfully.

By using Remnant AI, you acknowledge and accept that:

A Remnant is an AI simulation and may produce responses that feel inaccurate, out of character, or emotionally jarring.
Interacting with a Remnant may intensify grief, trigger unexpected emotional responses, or affect your wellbeing in ways you did not anticipate.
The experience of hearing an AI-generated version of a deceased person’s voice may be significantly different from what you imagined or hoped for.
You have been advised to use this product alongside — not as a substitute for — professional grief support.

You voluntarily assume the emotional risks described above. To the fullest extent permitted by law, Remnant Technologies, Inc. is not liable for any emotional distress, psychological harm, or related damages arising from your use of the service.

If you are in emotional crisis or experiencing thoughts of self-harm, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988 (US), or your local crisis service.

13. Not a substitute for professional support

Remnant AI is a tool for personal remembrance. It is not a medical service, mental health service, or substitute for licensed grief counseling. If you are experiencing severe distress, suicidal thoughts, or any mental health crisis, please reach out to a qualified professional or crisis service immediately. In the United States, the 988 Suicide & Crisis Lifeline is available 24/7 by calling or texting 988.

14. Dispute resolution and arbitration

Informal resolution first

Before initiating any formal dispute, you agree to contact us at support@remnantai.online and give us 30 days to attempt to resolve the issue informally. Most concerns can be resolved this way.

Binding arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to these terms or your use of Remnant AI — including any question of whether a claim is subject to arbitration — will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

The arbitrator will have authority to award any relief that a court could award, including injunctive or declaratory relief, but only on an individual basis and only to the extent necessary to resolve your individual claim. The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class action waiver

To the fullest extent permitted by law, you and Remnant Technologies, Inc. each waive the right to bring or participate in any class action, collective action, or representative proceeding. Claims may not be consolidated or joined with claims of any other person or entity without the consent of both parties. This waiver is a material term of this agreement. If this waiver is found unenforceable with respect to any claim, that claim must be litigated in court and all other claims remain subject to arbitration.

Exceptions

Either party may bring an individual claim in small claims court if the claim qualifies. Either party may also seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

Opt-out right

You may opt out of this arbitration agreement by sending written notice to support@remnantai.online within 15 days of the date you first agree to these terms. Your notice must include your full name, account email address, and a clear statement that you are opting out. Opting out does not affect any other aspect of these terms.

15. Our service

Remnant AI is provided “as is” and “as available.” We work hard to keep the service running and to make it useful, but we cannot guarantee uninterrupted access, perfect voice clones, or that any specific outcome will result from your use of the service. AI-generated content is inherently imperfect — Remnants may say things their inspiration never would have said, may pronounce names incorrectly, or may not capture the subtleties of the person you knew.

We may update, modify, or discontinue features at any time. If we make material changes that meaningfully affect how you use the service, we’ll notify you by email or in-app notice.

16. Disclaimers and limitation of liability

To the maximum extent permitted by law, Remnant AI and its operators disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the service, including emotional distress damages, even if we have been advised of the possibility of such damages.

Some jurisdictions don’t allow the exclusion or limitation of certain warranties or damages, so portions of these disclaimers may not apply to you. In those cases, our liability is limited to the smallest amount permitted by applicable law.

17. Data breach notification

In the event of a security breach involving your personal information — including biometric data, uploaded recordings, or account credentials — Remnant Technologies, Inc. will notify affected users as required by applicable law. We will provide notice by email to the address associated with your account, and where required by law, to the relevant regulatory authorities.

Our notification will include, to the extent known at the time: a description of the nature of the breach, the categories of data affected, the approximate date of the incident, and the steps we are taking to address it.

We maintain reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, or destruction. These include encryption of data in transit and at rest, access controls, and regular security assessments. No security system is perfect, and we cannot guarantee that unauthorized access will never occur.

18. California privacy rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you specific rights regarding your personal information. Voice data and biometric identifiers derived from your recordings constitute “sensitive personal information” under the CPRA and are subject to additional protections.

You have the right to:

Know what personal information we collect, use, disclose, and sell about you.
Delete personal information we have collected from you, subject to certain exceptions.
Correct inaccurate personal information we maintain about you.
Opt out of the sale or sharing of your personal information (we do not sell or share personal information for cross-context behavioral advertising).
Limit our use of sensitive personal information — including biometric data — to uses necessary to provide the service.
Non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at privacy@remnantai.online with the subject line “California Privacy Request.” We will respond within 45 days. You may designate an authorized agent to make a request on your behalf.

19. Pricing and payment

Remnant AI is currently free to start. If we introduce paid plans, we’ll notify you in advance and you’ll have the option to continue on a free tier or subscribe. Any subscription terms — billing cycle, cancellation, refunds — will be presented clearly at the time of purchase.

20. Termination

You can stop using Remnant AI and close your account at any time. We may also suspend or terminate your access if you violate these terms, if we’re required to do so by law, or if we discontinue the service. If we terminate your account for cause, we’ll attempt to give you notice and a reasonable opportunity to export or delete your content first, unless doing so isn’t legally or technically possible.

21. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. For any dispute not subject to arbitration under Section 14, you consent to the exclusive jurisdiction of the state or federal courts located in Delaware.

22. Changes to these terms

We may update these terms occasionally. If we make material changes, we’ll notify you by email or in-app notice before the changes take effect. Continued use of Remnant AI after a change means you accept the updated terms. The “Last updated” date at the top of this page tells you when the current version went into effect.

23. Contact

Remnant Technologies, Inc. d/b/a Remnant AI, Delaware, USA
General inquiries: support@remnantai.online
Privacy and data requests: privacy@remnantai.online
Legal and disputes: support@remnantai.online