Refund Policy

Last updated: July 10, 2026

This policy explains how billing, cancellation, and refunds work for Remnant AI subscriptions. It summarizes and is governed by Section 19 of our Terms of Service.

Subscriptions and billing

Remnant AI offers a free tier and paid monthly subscriptions (Plus and Legacy). Payments are processed by Stripe, Inc.; we do not store your card details. Subscriptions renew automatically each month until cancelled.

Cancelling

You can cancel at any time from Account → Manage subscription. Cancellation takes effect at the end of the current billing period — you keep paid features until then, and you are not charged again. Cancelling never deletes your Remnants, recordings, or conversations; features beyond the free tier simply become unavailable until you resubscribe.

Refunds

Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods. If something went wrong — you were charged after cancelling, charged twice, or couldn’t access what you paid for — contact us at support@remnantai.online within 30 days of the charge and we will make it right.

Consumers with statutory rights

If you are a consumer in a jurisdiction with mandatory refund or cooling-off rights (for example, the European Union or United Kingdom 14-day withdrawal right), those rights are unaffected by this policy. Where you consent to immediate access to a digital service, the withdrawal right may be limited by your local law once performance begins.

Price changes

If we change subscription prices, existing subscribers get at least 30 days’ notice before the change affects them, with the option to cancel before it takes effect.

Contact

Billing questions: support@remnantai.online.